In order to ensure that training the remaining 40,000 or so people continues on course, The Tori Group has been tasked with developing Covered California University.
Using a corporate university model, The Tori Group partner Kathleen Solorio will head up the integration of multiple Covered California learning programs.
Covered California offers training, and in some cases, certification, to five primary groups involved in helping Californians get enrolled in health insurance. They include: 1) Covered California Service Center staff, 2) Certified Enrollment Counselors (in regional organizations), 3) health insurance agents and brokers, 4) health insurance plan-based enrollment staff, and 5) county workers enrolling Medi-Cal individuals and families.
While training for these five constituent groups has been developed and is currently being delivered, there is more work to be done to develop a formal training and information sharing structure. This includes standardizing processes to ensure uniformity across the various learning portals, where operations and practices will be centralized for consistency and greater efficiency.
The top-level objective is to make sure everyone, regardless of where Covered California touches their work, is provided accurate, timely, and consistent information so that in the end, all Californians get the best service possible to help them get the health insurance Covered California was created for.
Part of this challenge involves transitioning the three departments that house all Covered California training from launch to operational mode. These departments include a curriculum design center, an enterprise content management component and a learning management system where training information is stored and tracked.
Kathleen said, “It is exciting to be able to contribute to this project, and help ensure consistency among all components of Covered California training, so Californians get the best service possible from this groundbreaking program. We need to make sure that each department, while it may be reaching out to different customers, is sure to provide consistent and accurate information about the program.”
It’s estimated that Covered California University will be fully operational early 2014.