In her most recent post as Health Innovation Technology Director at Blue Shield of California, Susan was responsible for implementing programs and technology solutions designed to achieve the Triple Aim of improved population health, increased patient satisfaction and reduced health care costs. She played a key role in the development and 2014 rollout of the California Integrated Data Exchange (Cal INDEX), which included the technology platform for aggregating patient data.
Susan is particularly adept at leading delivery teams on complex health care initiatives. Her deep knowledge comes from decades of deployment including technology platforms and health plan product portfolios. In addition to her project management skills, Susan is an expert in regulatory compliance, risk management and policy development — all core services offered by the high-performance team at The Tori Group.
A keen strategist as well as a tactical team player, Susan has served in senior management roles at Blue Shield, Pacific Business Group on Health, GE Healthcare / IDX, and Managed Health Network.